FAQs

Sizing

What is my Apple Watch strap compatibility?

Apple Watch comes in a range of sizes. However, the individual dimensions of your device will depend on the model. See our Guide below to match your Watch to the strap size you’ll need!

Apple Watch Series 1 - 38mm or 42mm
Apple Watch Series 2 - 38mm or 42mm
Apple Watch Series 3 - 38mm or 42mm
Apple Watch Series 4 - 40mm or 44mm
Apple Watch Series 5 - 40mm or 44mm
Apple Watch Series 6 - 40mm or 44mm
Apple Watch SE - 40mm or 44mm
Apple Watch Series 7 - 41mm or 45mm

 

What is the difference between "38mm / 40mm / 41mm" & "42mm / 44mm / 45mm" Apple Watch?

If your Apple Watch is a Series 1, 2 or 3, your case size will be either 38mm or 42mm.
If your Apple Watch is a Series 456 or SE your case size will be either 40mm or 44mm.
If your Apple Watch is a Series 7 your case size will be either 41mm or 45mm.

 

What’s my size?

There are two things to look at when picking a size that's right for you.

Firstly, you want to ensure that it will fit the size of your Apple Watch (the size of your Apple Watch will be stated on the underside of the Apple Watch):

Our 38mm / 40mm / 41mm straps fit 38mm, 40mm & 41mm Apple Watch
Our 42mm / 44mm / 45mm straps fit 42mm, 44mm & 45mm Apple Watch

The next thing is to measure your wrist size:
Some of our straps come in Small, Medium & Large sizes, while others are One Size Fits All.
It's always best to refer to our Size Guide to find the best fit for you.

 

Shopping

Is iStrap legit?

We're as legit as they come, baby. Founded in 2018, we're UK-owned and operated. You can read more about us here →

 

When will I receive my order?

If your order is placed before 3pm, we will send your order the same day.

If your order was sent with Next Day Delivery, you can expect to receive your order the next day.
If your order was sent with Standard Delivery, you could expect to receive your order within 2 days.

 

Do you drop-ship?

*Gasp* Oh no, you didn’t! We manufacture all our products to bring you the highest quality, the largest range and affordable options.

 

What if I ordered the wrong size?

It happens! If you order the wrong size, shoot us an email to initiate your return. Once we receive your return, we’ll provide you with a store credit so that you can go ahead and checkout with the correct size.

 

How much is shipping?

If your order is under £20Royal Mail 48hrs tracked is just £4, and Royal Mail 24hrs tracked is £6.

All orders are sent the same day if you order before 3pm on weekdays (GMT, excluding weekends and public holidays).

 

Do you ship internationally?

Absolutely! Our Australian shop ships everywhere except for New Zealand and the United Kingdom, where we have our own shops and warehouses for those regions.

Shop at iStrap Australia →
Shop at iStrap New Zealand →

 

Delivery

Can I track my order?

Absolutely! You are sent a tracking number via email and/or SMS as soon as your order leaves us. You can track your order any time with Evri (formally Hermes) here.

 

I entered the wrong address!

Have no fear! If you have accidentally ordered your parcel to the incorrect address, we suggest contacting Evri (formally Hermes), as they may be able to re-route it for you.

 

Returns

Can I change my mind?

Of course, you can! If you're not 100% happy with your purchase or want something else, we offer our 100% Satisfaction Guarantee! Once your item has been delivered, you will have 30 days to return it to us for a Store Credit. You can find details on our Returns Policy here.

 

How do I return my order?

Need to return something? Easy! Contact our team with the chat button on your screen, or email us at shop@istrap.uk, and we’ll help you.

 

How long until my return is processed?

Once received, we will process your return within four business days! Just keep an eye out for an email from our team!

 

Can I return an item purchased with a discount?

No strap gets left behind! All products are subject to the same returns considerations no matter how they are purchased. You can find details on our Returns Policy here.