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How do I initiate a return or exchange?
Please visit our returns portal here to start the returns process.
How can I track the status of my return?
To track the status of your return, you will need to purchase tracking from your courier when you post your return to us. This tracking information is crucial for us to monitor the status of your return. Without tracking, there is no way to check on your return or understand when it may be delivered to our return address.
How long does it take to process my return?
Once your return is received by us, it can take up to 7 business days to process.
What to check before sending a return?
Returns must be in their original packaging and condition. This means there are no scratches, marks, cracks, odours or other damage to the item. Our Quality Assurance team may deny your request if the item is damaged. You can find more information about this in our Returns Policy.
What happens if I discover a manufacturing fault?
If you discover a manufacturing fault within 90 days of purchase, visit our Returns Portal, and follow the prompts. Once submitted, your claim will be assessed.Once approved, we will provide you a refund or gift card.
What do I do if my order is damaged upon arrival?
In the rare event that your order has incurred damage during shipping, head to our Returns Portal and follow the prompts.
What is your warranty period?
Our products come with a 90-day warranty from the date of purchase, to provide you with peace of mind.
What does the warranty cover?
Our warranty covers manufacturing faults. If your product has incurred a manufacturing fault within the warranty period, we will offer you a replacement or a full refund.
Can I make changes to my order after it has been placed?
Once an order has been placed we are unable to make any changes to it.However, if you've ordered the wrong thing or changed your mind, processing a return is super easy via our Returns Portal.
Do you have a physical store?
Although we don't have a physical store, we are online and here for you to shop 24/7!
How do I find my order number?
Your order number can be found on your Order Confirmation email from us. Please be sure to search your inbox and spam/junk folders in case it landed in there.
Can I combine multiple discounts on one order?
Discounts cannot be used in conjunction with each other. This includes the use of store credits.If you have a gift card, this is as good as cash. So, you can use it in conjunction with any other discount.
How do I track my order?
When your order has been dispatched, you'll be sent an email that contains your tracking number. Simply click on this link to follow your order on its journey.
Can I change my shipping address?
Once your order is placed, we are unable to make any changes to your shipping address. What you can do, is contact Australia Post here to request a redirect. You could also do this via the AusPost app.
What to do if my order is delayed?
If your order is taking longer than expected to arrive, we recommend raising an enquiry with Australia Post directly. You can do this here. All you'll need is your tracking number.If your order is well beyond the expected (or updated) delivery date, and there have been no recent tracking scans in the past seven days, our team might need to help.
What to do if my order has been lost in transit?
If your order has been confirmed as lost in transit by Australia Post please reach out to us via the contact form. Please include your order number, and any correspondence with Australia Post. If the order is not yet confirmed as lost in transit, it is recommended that Australia Post is contacted directly.
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